Linx Dispatch Service ("Linx," "we," "us," or "our") operates the website located at [YOUR WEBSITE URL] and the associated landing pages, application forms, and funnels hosted through GoHighLevel. This Privacy Policy explains how we collect, use, disclose, and protect information from visitors, applicants, and clients ("you" or "user").

By submitting an application, booking a call, or otherwise interacting with our website or communications, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you submit a Dispatch Fit Review application, book a consultation, or contact us, we collect:

• Full name

• Phone number

• Email address

• State of residence

• Equipment type and fleet size

• Authority status

• Preferred lanes and freight information

• Description of your dispatch situation and operational needs

• Any other information you voluntarily provide in open-text fields

1.2 Information Collected Automatically

When you visit our website or landing pages, we may automatically collect:

• IP address and approximate geographic location

• Browser type and version

• Device type and operating system

• Pages visited, time on page, and referring URL

• Cookies and tracking pixels (see Section 6)

1.3 Information from Third Parties

We use GoHighLevel (GHL) as our CRM and funnel platform. Information you submit through our forms is stored in GoHighLevel's system. We may also receive information from advertising platforms (Meta, Google) if you interact with our ads.

2. How We Use Your Information

We use the information we collect to:

• Review and respond to your Dispatch Fit Review application

• Schedule and conduct dispatch consultation calls

• Send transactional SMS and email communications related to your application and consultation (appointment reminders, status updates, scheduling confirmations)

• Send marketing and promotional communications, including service updates and offers, if you have provided consent

• Operate, maintain, and improve our website and services

• Comply with legal obligations

• Prevent fraud and protect the security of our platform

3. SMS and Text Message Communications

3.1 Transactional SMS

By checking the transactional consent box on our application form, you consent to receive non-marketing text messages from Linx Dispatch Service. These messages include:

• Application status updates

• Dispatch consultation scheduling confirmations and reminders

• Follow-up communications related to your application

Message frequency varies based on your application and scheduling activity. Message and data rates may apply. Text HELP for assistance. Reply STOP at any time to opt out of transactional messages.

3.2 Marketing SMS

By checking the marketing consent box on our application form, you consent to receive marketing and promotional text messages from Linx Dispatch Service. These messages may include:

• Dispatch service offers and updates

• New service announcements

• Referral program communications

• Promotional offers and discounts

Message frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP at any time to opt out of marketing messages.

3.3 A2P 10DLC Compliance

Linx Dispatch Service sends SMS messages through registered A2P (Application-to-Person) 10DLC messaging campaigns in compliance with carrier requirements and the Telephone Consumer Protection Act (TCPA). Our messaging program is registered under the following campaign use case:

• Campaign Use Case: [YOUR A2P CAMPAIGN USE CASE — e.g., "Mixed" or "Low Volume Mixed"]

• Brand Name: Linx Dispatch Service

• Registered Business: Linx Dispatch Service

• Campaign Description: Application status updates, consultation scheduling, and dispatch service marketing communications sent to owner-operators and small fleet owners who have submitted a Dispatch Fit Review application and provided consent.

We do not send unsolicited SMS messages. All SMS recipients have provided express written consent through our opt-in forms prior to receiving any messages.

3.4 Opt-Out and Help

You may opt out of SMS communications at any time by replying STOP to any message. You will receive one final confirmation message and no further messages will be sent. To request assistance, reply HELP to any message or contact us at [email protected]

4. Email Communications

By submitting your application, you consent to receive transactional emails related to your application and consultation. If you have provided marketing consent, you may also receive promotional emails from Linx Dispatch Service.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at [email protected]. Transactional emails related to active service agreements cannot be unsubscribed from while service is active.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• GoHighLevel — our CRM, funnel, and communication platform, which stores and processes application data, contact records, and communication history on our behalf

• Communication service providers — SMS and email delivery providers used to send scheduled communications

• Advertising platforms — aggregated, anonymized data may be shared with Meta or Google for ad optimization purposes (no personally identifiable information is sold)

• Legal authorities — if required by law, court order, or to protect the rights and safety of Linx Dispatch Service or others

All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws.

6. Cookies and Tracking Technologies

Our website and landing pages use cookies and tracking pixels to:

• Analyze website traffic and user behavior

• Optimize advertising campaigns on Meta and Google

• Track application funnel performance

You may disable cookies through your browser settings. Disabling cookies may affect the functionality of our pages. We use GoHighLevel's built-in tracking infrastructure, which may set cookies to support form functionality and session management.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Maintain active service agreements

• Comply with legal obligations

• Resolve disputes and enforce our agreements

Application data for non-converted leads is retained for up to 24 months unless you request deletion. Active client records are retained for the duration of the service relationship plus 36 months.

8. Your Rights and Choices

Depending on your state of residence, you may have the following rights:

• Access — request a copy of the personal information we hold about you

• Correction — request correction of inaccurate or incomplete information

• Deletion — request deletion of your personal information, subject to legal and operational limitations

• Opt-Out of SMS — reply STOP to any text message

• Opt-Out of Email Marketing — use the unsubscribe link in any marketing email

• Do Not Sell — we do not sell personal information

To exercise any of these rights, contact us at [email protected] or [email protected] . We will respond within 30 days.

9. California Residents — CCPA Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold

• The right to delete personal information held by us

• The right to opt out of the sale of personal information (we do not sell personal information)

• The right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, contact us at [email protected] with the subject line "CCPA Request."

10. Children's Privacy

Our services are intended for business owners and operators aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

11. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our CRM data is stored on GoHighLevel's platform, which maintains its own security certifications and compliance programs.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

12. Third-Party Links

Our website or funnels may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before providing any information.

13. GoHighLevel Platform Disclosure

Linx Dispatch Service operates its CRM, funnel pages, application forms, SMS communications, and email marketing through GoHighLevel (GHL). By submitting information through our forms, your data is processed and stored on GoHighLevel's infrastructure. GoHighLevel's privacy policy is available at https://www.gohighlevel.com/privacy-policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, your data, or our SMS and email practices, contact us:

Linx Dispatch Service

1532 Rough Rider Ln

Parkton, NC 28371

Email: [email protected]

Phone: +1 561-667-3490

Website: www.linxdispatch.com